Frequently Asked Questions

Think of it as real estate. A domain name is your address but an address is useless unless there's property. The hosting is your property. This is where you store your files.

There are several places to purchase domains and hosting, and many businesses offer you a discount for purchasing them at the same time. You should never pay more than $10 for your domain.

Hosting prices vary from $3/mo. all the way up to $300/mo. It depends on your needs. If you're just starting out you'll be safe with a small package. You can always switch your hosting plan to the next level.

Why do you need my account information?

After we create your website design, we'll need to upload it to your hosting. In order to do this we'll need your FTP (file transfer protocol) account information. Many hosting companies allow you to setup additional FTP accounts. This will include:

Host Address (i.e. ftp.example.com)
FTP Username
FTP Password

We may also need the account information for your domain name, but that is usually not necessary.

How long will it take you to complete my website?

This depends on how many projects are ahead of you the service(s) that you choose. A dynamic shopping cart site can take up to a full week to complete. A small & simple site may only take a day. Once we determine what you need, we can give you a rough estimation.

I saw a website that I really liked - can you make me one just like it?

While we can't duplicate a website for obvious copyright reasons, we can certainly get the overall feel of it and translate it to your project.

What forms of payment do you accept?

We accept credit card payment through PayPal. You do not need a PayPal account to use the service. We'll also accept money orders but will wait for them to clear before beginning your design.

What are your payment terms?

For jobs under $100 we require full payment once the job is underway. For jobs over $100, we require 50% retainer and 50% upon completion. Should services be added during the design process they will be added to the final balance.

What is your return/refund policy?

We stand behind our work, but due to the nature of the work it's difficult to have a 'return' policy. Our goal is to leave every transaction with a fully satisfied customer.

You will receive updates through the duration of the design process and you can request changes each time. This leaves you in control - we want your site to look just as you imagined!

Do you do Flash work?

We currently do not offer Flash work, but hope to in the future.

How do I setup Mals eCommerce?

Visit our Mals Setup page for a brief list of instructions.